local_shipping Immediate availability
construction 5 Years parts & labour warranty
support_agent Excellent customer service

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True Refrigeration.

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Frequently Asked Questions

How can I check if my product is still under warranty?
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The quickest way to check if your True product is still under warranty is to enter the serial number into My True.

It will advise of the warranty status for your product, and help put you in touch with one of our service partners if required.

Who do I call if I have a problem with a product under warranty?
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In the first instance, you should contact the distributor that sold you the product. It is their responsibility under the terms of our product warranty to make arrangements for any required service work.

If you are unable to get in touch with them, please contact us to discuss.

Where can I buy True products?
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True products are available through distributors nationwide. If you have a preferred supplier, chances are they are a True distributor already, but we can also recommend someone local to you if required. Just get in touch.

We’re available

Whether you’re looking for practical refrigeration advice or need product support, we’re always here to help. Contact us below.

Thoughts & Opinion

Advice 31/05/2024

Being smart with your space.

Are you maximising the available areas in your commercial kitchen? Australia is renowned for its wide, open spaces. Yet when it comes to commercial kitchen…

Advice 24/04/2024

True Innovation

True’s Self-Cleaning Condenser Fan Motor keeps your commercial refrigeration equipment delivering peak performance. Did you know that all commercial refrigeration equipment requires periodic cleaning of…